Site Forum

What does "Problem - Incomplete" mean in the crop help section?

It usually means too much was cropped from the image when it was submitted for approval. It can also happen with a bad upload where only half the image showed up.

It means part of the image is missing. Some people put the card on the very edge of the scanner. The mechanism in the scanner only goes so a certain point, there for not capturing the entire image.

There is a glitch in the upload process that affects some accounts;  After cropping the image is cut in half. It usaually occurs to portrait cards where the traditional "card view" is present. I know Admin is trying to figure out why this happens,

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