I ordered from them in December and had to reach out to them after 2 weeks because there was no shipping confirmation and received this message after several attempts:
Hello! Unfortunately, our warehouse is backed up at the moment, but we have increased our workforce in order to get orders out as soon as possible! Your order should ship out by the end of the week or next week, you can check the shipment status of your order within your order details. We greatly apologize for the delay and any inconvenience. Thank you!
After this message the cards were marked shipped after 2 weeks but not actually dropped off at the post office until 3 or 4 days later. Card arrived and were packed safely and in good condition. I ordered from them before with no issues so not sure what happened the last time