| Posted By | Message |
|
SaintOrm
Posts: 567
Joined: Apr 2017
|
| Friday, December 29, 2023 10:25 AM | |
I have been waiting for replacement cards from the 2022 WNBA Prizm set - several different colored, SN parallels that were all dinged on the same lower corner yet pulled from different packs in the same box. After contacting their customer service, here's the message I received today, nearly the last day of the year 2023:
"I am reaching out regarding your damaged ticket. I’m messaging back to let you know we have started replacements on 2021 Football programs and 2020-21 basketball programs. Our team is working diligently to give you an exact replacement for your card if possible.
Thank you for your ongoing patience."
So, they are only about three years behind & considering how many products they have churned out since 2020-21, it may be another three years before they catch up - if ever. Sigh...
|
|
|
|
|
GoldenEagles555
Posts: 810
Joined: Apr 2021
|
| Friday, December 29, 2023 10:35 AM | |
Agree, their customer service is awful. I've given up waiting for the most part and just taking the points and cashing in for whatever autos I can.
|
|
|
|
|
C2Cigars
Posts: 11,487
Joined: Oct 2014
|
| Friday, December 29, 2023 10:37 AM | |
Must be their company motto, "Quantity over quality".
-------------------------------
Someday my cards may double in value and then be worth half of what I paid for them. |
|
|
|
|
sfurukawa
Posts: 304
Joined: Apr 2020
|
| Friday, December 29, 2023 10:48 AM | |
I submitted some factory damaged Prizm football cards back in February 2022 just to see what would happen. They acknowledged receipt shortly after my submittal but have heard nothing since.
-------------------------------
Always looking to trade to fill my PC: Stacey Augmon, Deion Sanders, Manute Bol, Damon Buford, Marcus Dupree, Rocket Ismail, Tony Mandarich, Harold Miner, Johnnie Morton, Christian Okoye, Bob Scanlan, and others. Romans 8:28 |
|
|
|
|
SaintOrm
Posts: 567
Joined: Apr 2017
|
| Friday, December 29, 2023 10:57 AM | |
I also heard nothing after the initial submission & ticket number assignment. After sending a couple of emails inquiring about their status, I was elevated to "Tier 2" - whatever that means. At this point, I might inquire about getting Panini points in lieu of replacements which will be "obsolete" by the time I get them back.
|
|
|
|
|
ComposerMike
Posts: 793
Joined: Aug 2020
|
| Friday, December 29, 2023 11:57 AM | |
They seem just as quick as the IRS when tax refunds are due.
-------------------------------
Please visit my YouTube channel 'The Vintage Composer' for more info on sports card collecting, sports history, trivia, and more! https://www.youtube.com/channel/UCPoAYGOXYlY9OBIZPKqsCgA/videos |
|
|
|
|
althib
Posts: 1,034
Joined: Jul 2019
|
| Friday, December 29, 2023 12:53 PM | |
Don't expect much more from Upper Deck as well. It is sad, but crappy service from card manufacturers is the norm these days.
-------------------------------
SET BUILDER: Baseball ◉ Hockey ◉ Misc. Sports ◉ Non-Sport & Oddballs
PC: Felipe Alou ◉ Derek Aucoin ◉ Steve Begin ◉ Jennifer Botterill ◉ Kevin Dineen
L.D.T. ◉ Bob Kudelski ◉ Manon Rheaume ◉ Gabriela Sabatini ◉ P.J. Stock |
|
|
|
|
Dodgydave
Posts: 944
Joined: Apr 2019
|
| Friday, December 29, 2023 5:47 PM | |
The saddest thing is that time frame is much better than I was expecting!
|
|
|
|
|
dettigersmlb
Posts: 482
Joined: Dec 2019
|
| Friday, December 29, 2023 5:55 PM | |
I would say that I had written Panini off several years ago, but here I am with the unfilled redemption card from 2018 still sitting on my desk. Kind of reminds me of Jim Carrey's character in Dumb and Dumber when he says, "So you're tellin' me there's a chance."
Edited on: Dec 29, 2023 - 6:06PM
|
|
|
|
|
jdogg1228
Posts: 589
Joined: Feb 2021
|
| Friday, December 29, 2023 6:16 PM | |
Covid threw their customer service out the window. Technically I’m still waiting on a redemption from 2020!
-------------------------------
My eBay store.- Be sure to check it out! FOR SALE/TRADE: View my profile for details! If there's a certain player you want, ask me about them, I'll probably have a card of their's that I'm willing to trade but haven't marked on my FS/T list. For more specific info, visit profile or message me. |
|
|
|
