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jarosa04
Posts: 68
Joined: Oct 2019
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| Wednesday, November 20, 2019 8:38 AM | |
Bought a monster box of this today. Box says "2 Autograph cards per box!"
Only pulled one autograph from it. I sent an email to Topps customer service. But has this happened to anyone else before? Any chance they resolve it?
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BSwagger
Posts: 1,578
Joined: Jul 2017
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| Wednesday, November 20, 2019 8:40 AM | |
Does it say 2 or does it say on average 2?
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jarosa04
Posts: 68
Joined: Oct 2019
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| Wednesday, November 20, 2019 8:45 AM | |
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jarosa04
Posts: 68
Joined: Oct 2019
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| Wednesday, November 20, 2019 8:48 AM | |
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C2Cigars
Posts: 11,503
Joined: Oct 2014
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| Wednesday, November 20, 2019 9:36 AM | |
All sites I've seen advertise as "2 Autograph Cards" guaranteed. I've never been shorted but always wondered, does Topps just take your word for it?
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Someday my cards may double in value and then be worth half of what I paid for them. |
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KMack
Posts: 562
Joined: Aug 2017
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| Wednesday, November 20, 2019 9:55 AM | |
Happened to me also. Only 1 autograph. Haven't heard back from Topps yet.
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jarosa04
Posts: 68
Joined: Oct 2019
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| Wednesday, November 20, 2019 10:03 AM | |
Sent Topps a picture of the box, picture of all the opened packs UPC codes, and picture of just the 1 auto.
I guess we'll see what happens.
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suomibear8
Posts: 795
Joined: Nov 2009
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| Wednesday, November 20, 2019 10:14 AM | |
Not calling anyone a liar, but I would think since there's no way to prove it, they probably won't care too much? Hopefully, I'm wrong and they make it right.
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~Aaron~ Please check "My Finnish Flash Collection" to see which cards I am looking for with my PC - willing to trade or buy anything I need. 2,175 unique Teemu cards....and counting (Last updated 2 May 2024) 828+ different Brett cards....and counting |
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Billy Kingsley
Posts: 7,512
Joined: Aug 2011
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jarosa04
Posts: 68
Joined: Oct 2019
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| Wednesday, November 20, 2019 10:40 AM | |
UPDATE:
just got a response:
"We are sorry to hear that your recent purchase of a Topps product was missing a guaranteed item. In an effort to help us expedite your request, we ask that the consumer’s request for a missing hit/guaranteed item include the following with the submission:
Required info needed:
1) A Missing Hit/Damage Claim Form - https://topps.custhelp.com/app/answers/list/c/138
2) A copy of sales receipt
3) The UPC code (bar code) from the Main box- please put an x through the UPC(bar code) and insert the date
4) The date code from the box (if a full box was purchased)"
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