Unfortunately I had already given him positive feedback prior to really looking at the product. That's okay. I know he's lost one customer in me and any who read this will think twice before purchasing from someone who is not a man of his word.
I read his complaint and it was solely because I returned the product opened. He made no mention of his pre-sale communication which was the basis for all this. i don't know, but I'd have given the $5.00 refund and moved on, but I'm not him.
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“Aslan didn't tell Pole what would happen. He only told her what to do. That fellow will be the death of us once he's up, I shouldn't wonder. But that doesn't let us off following the signs.” - Puddleglum in The Silver Chair by C. S. Lewis